Gmail Scan To Email Issue

Gmail now requires 2FA for all accounts.
To help keep your account secure, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.

Learn more

See below for a step by step guide on how to correct the scan to email issue due to Google's changes. First follow the steps under the Gmail tab and then select your Manufacturer's tab.

Prerequisites

  • The Email Address the scanner is using for the scan to email feature.
    • Check your previous scans. What email address was it sent from?
  • The Password to the email address the scanner is using for the scan to email feature.
    • If you don't have the password, please open a Service Call and our Remote Specialists will assist.
    • You can always create a new Gmail account.

Step 1: Go to Gmail.com and login to the email account that the copier is using for the scan to email feature.


Step 2: Click on the Profile Icon and select Managed Your Google Account


Step 3: Go to Security and select 2-Step Verification


Step 4: Select GET STARTED


Step 5: Login to the account


Step 6: Enter your cell phone number and select NEXT


Step 7: Check your cell phone and enter the code.


Step 8: Turn on 2-Step Verification.


Step 9: Click on the Profile Icon and select Managed Your Google Account


Step 10: Select Security and select App passwords.


Step 11: Select app and choose Custom Name.


Step 12: Type in a label for the device and select Generate


Step 13: Copy the App Password. We'll now need to enter the App Password into the copier. Select a Manufacturer at the top menu for steps on how to enter the App Password into the copier.


Prerequisites

  • The App Password to the email account the scanner is using for the scan to email feature.
  • The IP Address of the Ricoh
  • The Admin Credentials for the Ricoh
    • Username: admin
    • Password: 0We@ATO or (no password - leave blank)

Step 1: Launch the Ricoh's web interface by typing in the IP address into a web browser and click on Login


Step 2: Enter the Admin credentials.


Step 3: Select Device Management and select Configuration.


Step 4: Select Email


Step 5: Select Change under SMTP Auth. Password.


Step 6: Enter the APP Password in both fields and click OK.


Step 7: Click on OK to save the settings.


Prerequisites

  • The App Password to the email account the scanner is using for the scan to email feature.
  • The IP Address of the Kyocera
  • The Admin Credentials for the Kyocera
    • Username: Admin
    • Password: 0We@ATO or Admin

Step 1: Launch the Kyocera's web interface by typing in the IP address into a web browser. Enter the useranme, password and click on Login


Step 2: Click on Function Settings.


Step 3: Click on Email.


Step 4: Enter the APP Password.


Step 5: Scroll down on the page and click Submit.


Prerequisites

  • The App Password to the email account the scanner is using for the scan to email feature.
  • The IP Address of the Toshiba
  • The Admin Credentials for the Toshiba
    • Username: admin
    • Password: 0We@ATO or 123456

Step 1: Launch the Toshiba's web interface by typing in the IP address into a web browser and click on Login


Step 2: Enter the Admin credentials. The username and password is either username: admin | password:0We@ATO or username: admin | password:123456 and click Login.


Step 3: Select Administration.


Step 4: Select Email and click on SMTP Settings.


Step 5: Enter the App Password and click Save.


Step 6: Click on Save to save the settings.


Prerequisites


Step 1: Launch the Konica's web interface by typing the IP address into a web browser. Click on User Type, select Administrator and click on Login


Step 2: Enter the admin Password and click Login


Step 3: Click on Network


Step 4: Click on Email Setting.


Step 5: Click on Email TX(SMTP)


Step 6: Enter the App Password, click OK and then click Logout.


Prerequisites

  • The App Password to the email account the scanner is using for the scan to email feature.
  • The IP Address of the HP
  • The Admin Credentials for the HP
    • Username: Administrator
    • Password: (blank - leave empty)

Step 1: Launch the Konica's web interface by typing the IP address into a web browser. Click on User Type, select Administrator and click on Sign In


Step 2: Click on Scan/Digital Send and then click on Edit


Step 3: Click on Next


Step 4: Enter the App Password and click Finish